Billing should be understandable before you subscribe.

1. Current self-serve price

Civerent Team is $99 USD per month, billed monthly through Stripe Checkout. Prices are shown in U.S. dollars; applicable taxes are calculated at checkout when required.

Growth, Business, and Enterprise/Government plans are not currently self-serve products. They are quoted and agreed separately after a scope, procurement, and support review.

2. Billing and invoices

• Stripe securely collects payment details and provides the payment confirmation and invoice.
• The Civerent dashboard stores limited billing references and reconciled invoice/refund metadata; it does not store complete card numbers.
• Recurring subscriptions renew monthly until canceled or otherwise ended under the applicable agreement.
• Failed payments may place an account into a past-due state and may restrict access until resolved.

3. Cancellation

Cancel through the Stripe billing portal in the Civerent Billing dashboard when the portal is available, or contact customer support before the next renewal date.

Cancellation normally stops future renewals at the end of the current paid period. Access and retained information are handled under the applicable account, privacy, and customer agreement terms.

4. Refund requests

If you were charged in error or experience a material billing or service problem, contact support within fourteen days of the charge with the account email, invoice date, and a description of the issue. Civerent will review the request and, when approved, process the refund through Stripe.

Except where required by law or an applicable written agreement, unused time after cancellation is not automatically prorated and a refund is not guaranteed. Enterprise and government refunds follow their negotiated terms.

5. Tax and customer information

Stripe may request billing address, tax identification, or other information to calculate and document applicable taxes. Customers are responsible for providing accurate information and for their own tax obligations.

6. Billing support

For billing, cancellation, invoice, or refund help, email the support address below. Include only the last four digits of a payment card if needed for identification; never send a full card number, security code, password, or API key.